Common Issues

Quick solutions to the most frequently encountered problems.

Connection Issues

"API key invalid" Error

Cause: The API key, secret, or passphrase is incorrect.

Solution:

1. Go to Settings → API Keys
2. Remove the existing key
3. Create a new API key on your exchange
4. Re-add it to Crodl with the correct credentials

"Permission denied" Error

Cause: Your API key doesn't have the required permissions.

Solution:

1. Log in to your exchange
2. Check the API key's permissions
3. Ensure Read and Trade are both enabled
4. If you changed permissions, you may need to re-add the key in Crodl

Data Not Loading

Cause: Usually a temporary network issue or API rate limit.

Solution:

• Wait 30–60 seconds and refresh
• Check your internet connection
• Verify the exchange is operational (check their status page)
• Try clearing your browser cache

Trading Issues

Orders Not Executing

Possible causes:

• Insufficient margin on the exchange
• Price moved away from your limit price
• Exchange is in maintenance mode
• API key doesn't have trade permission

Solution:

1. Check your exchange balance directly
2. Verify the order was received on the exchange's own interface
3. Check API Errors for specific error codes

Position Shows Wrong PnL

Cause: This can happen when data is cached or partially loaded.

Solution:

• Wait for the next data refresh (30 seconds)
• Click the refresh button to force update
• Compare with the exchange's own PnL display
• If discrepancy persists, clear cache in Settings → General

Positions Not Showing

Cause: Data may still be loading, or the position was closed on the exchange directly.

Solution:

1. Wait for data to refresh
2. Check the exchange directly to confirm the position exists
3. Verify your API key is still valid and has read permission

Account Issues

Can't Log In

1. Verify your email address is correct
2. Try the Forgot Password flow
3. Check if your account email was changed
4. Clear browser cookies and try again

Session Expired

Crodl sessions expire for security. If you're logged out:

1. Log in again with your credentials
2. This is normal and expected behavior
3. Your exchange connections and settings are preserved

Performance Issues

Slow Loading

• Clear your browser cache
• Disable browser extensions that might interfere
• Try a different browser
• Check your internet connection speed

High Memory Usage

If Crodl is using too much browser memory:

• Close other browser tabs
• Refresh the page to clear accumulated data
• Use a modern browser (Chrome, Firefox, Edge)

Still Need Help?

If your issue isn't listed here, check the API Errors guide or contact support through the app.